01Who we are

WineMasters.TV is operated by Farmhouse TV & Film BV, PO Box 7556, 8903 JN Leeuwarden, the Netherlands (“WineMasters.TV”, “we”, “us”). You can reach us at info@winemasters.tv.

These terms apply to every use of our website www.winemasters.tv and our apps for iOS, Android, Apple TV, Roku, Android TV and Amazon Fire TV (together, the “Service”), and to every membership and purchase.

02Your account

• You must be at least 18 years old and of legal drinking age in your country to create an account.
• Your account is personal. Keep your login details confidential and do not share them with others. You are responsible for activity on your account.
• Please give us correct information and keep your email address up to date, so you receive receipts and important notices.

03Memberships and free trials

• A membership gives you access to all programs on the Service for the period you chose (for example one month, six months or one year).
• Memberships renew automatically at the end of each period for the same period, until you cancel. We charge the price that applies to your membership at the start of each new period.
• If your membership started with a free trial, it turns into a paid membership when the trial ends, unless you cancel before that date. We send you a reminder before your trial ends.
• Where offered, you can pause your membership for a limited time. You are not charged while your membership is paused.

04Prices and payment

• The price, billing period and any taxes are shown before you pay. Where VAT applies, it is included or added as shown at checkout.
• You can pay with the methods offered at checkout, such as credit card or PayPal. Payments are processed by our payment providers.
• If a payment fails, we will try again and let you know by email. You can update your payment method in your account. If we cannot collect the payment, we may pause or end your access.
• Price changes. New prices apply to new memberships. If we ever change the price of an existing membership, we will tell you at least 30 days in advance, and you may cancel before the new price takes effect.

05Canceling your membership

• You can cancel at any time in your account on our website, under your membership details.
• Your membership then ends at the end of the period you already paid for. You keep access until that date and are not charged again.
• We do not give refunds for a partly used period, unless the law requires it.
• If you subscribed through an app store (Apple, Google, Roku or Amazon), you cancel through that store, and its terms apply to your payment and refunds.

06Right of withdrawal

If you are a consumer in the European Union, you normally have 14 days to withdraw from an online purchase. Because our programs are digital content that you can watch immediately, you ask us to give you access right away when you start your membership or make a purchase, and you acknowledge that your right of withdrawal ends as soon as you have access to the Service.

This does not affect your right to cancel your membership at any time for the next period, as described above.

07Rentals, gift cards and other purchases

• Rentals give you access to a specific program for the rental period shown at checkout. When that period ends, your access ends.
• Gift cards can be redeemed for a membership as described on the gift card and on our gift card page. Gift cards cannot be exchanged for cash.
• Groups and wine schools that want to give several students access can ask us for a group offer at info@winemasters.tv.

08How you may use our programs

All programs, texts, images and other content on the Service belong to WineMasters.TV or our licensors and are protected by copyright. With your membership you get a personal, non-exclusive and non-transferable right to watch the programs for private, non-commercial use, for as long as your membership is active.

You may not:

• download, copy, record, screen-capture or redistribute our programs, unless the Service offers this feature;
• show our programs to a paying audience, in a business or in a classroom without our written permission;
• share your account or login details, or resell access to the Service;
• get around technical protections or misuse the Service in any other way.

If you break these rules, we may suspend or end your account without refund, and we may claim compensation for the damage we suffer.

09Our service and content

• We do our best to keep the Service available 24/7, but we cannot guarantee that it will always work without interruptions, for example during maintenance or because of problems with your internet connection or device.
• Our catalog changes over time. We add new programs and may occasionally remove programs, for example when a license ends.
• You need a suitable device and internet connection. Our apps may not work on every device or in every country.

10Enjoy wine responsibly

Our programs are made for education and enjoyment. They are not medical, legal or professional advice. Please drink responsibly, and only if you are of legal drinking age in your country.

11Liability

• We are only liable for damage that is a direct result of our failure to meet our obligations under these terms.
• Our total liability is limited to the amount you paid us in the 12 months before the event that caused the damage.
• These limits do not apply in case of intent or gross negligence on our part, and they never limit any rights you have as a consumer under mandatory law.

12Affiliates and referrals

If you take part in our affiliate program or refer friends, the specific terms of that program also apply. You can find them on our affiliate page and in your account.

13Privacy

We handle your personal data with care, as described in our Privacy Policy.

14Questions and complaints

Do you have a question or complaint? Email us at info@winemasters.tv, preferably within a reasonable time after you noticed the problem. We will confirm receipt and aim to respond within 14 days.

15Changes to these terms

We may update these terms, for example when we change our Service or when the law changes. We will announce changes on our website, and inform members by email of significant changes, at least 30 days before they apply to existing memberships. If you do not agree with the changes, you can cancel your membership before they take effect.

16Applicable law

These terms are governed by Dutch law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a dispute before the court of your own country. If we cannot solve a dispute together, it will be submitted to the competent court in the Netherlands, unless mandatory law says otherwise.